FAQ + Shipping


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Where do you ship to?

We currently ship to locations within Australia only.

We hope to offer international shipping in the near future. If you are located outside of Australia and would like to purchase our products, please feel free to contact us to discuss alternative options. We are always looking for ways to expand our reach and serve customers worldwide.

How much does shipping cost?

  • We offer a flat rate shipping fee of $11 for standard shipping within Australia.

  • Orders over $120 are eligible for free standard shipping.

  • We also offer express shipping for a flat rate of $16.

What are your processing & delivery times?

Love Potion Crystals is a small team and we do our best to process orders as quickly as possible. Please allow us 2-3 days to prepare your order before it can be shipped out. This allows us to ensure that each order is carefully prepared and meets our quality standards.

We rely on Australia Post for our shipping services, and delivery times will depend on the shipping option you choose at checkout:

  • For standard shipping, delivery times typically range from 3-7 business days depending on your location within Australia.
  • For express shipping, delivery times are typically 1-3 business days depending on your location within Australia.

Please keep in mind that delivery times may be affected by factors outside of our control, such as weather conditions or unforeseen delivery delays by Australia Post. We will do our best to keep you informed of any delays, but please reach out to us if you have any concerns about the status of your delivery.

Do you offer pick-up from your shop?

We do! At Love Potion Crystals, we are pleased to offer a convenient pick-up option for customers at our Modbury store location in South Australia. Here's how it works:

  1. When you place an order online, select "In-Store Pickup" at checkout.
  2. Once your order has been processed and is ready for pickup, we will send you an email confirmation to let you know that your order is ready.
  3. Please bring a copy of your order confirmation email when you come to pick up your order.
  4. Our friendly staff will be happy to assist you with your pickup, answer any questions you may have, and provide any additional assistance you may need.

Please allow us 2-4 days to organise your goodies! Our pickup hours are limited to our store operating hours:

  • Monday - Tuesday: CLOSED
  • Wednesday - Saturday: 10am - 4pm
  • Sunday: 11am - 3pm


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 What if my jewellery doesn't fit?

We are happy to offer exchanges for size of bracelets and rings within 14 days of receiving the product/s. To find out more, please view our Refund Policy.

 Do you offer returns + exchanges?

If you have an issue with your items, please contact us within 14 days of receiving your order. Please note that we do not offer exchanges or returns for change of mind purchases. View our full Refund Policy here.

What if I receive a damaged, incorrect or missing product?

If you receive a damaged, incorrect or missing product, please contact us immediately so we can assist you. Read more here.

How do I contact Love Potion Crystals?

At Love Potion Crystals, we are always here to help and answer any questions you may have. Here are a few ways to get in touch with us:

  1. Email: You can email us anytime at lovepotioncrystals@gmail.com
  2. Contact Form: You can also fill out our contact form on our website.
  3. Social Media: We are active on social media, including Facebook and Instagram, where you are always welcome to send us a direct message.


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Where do you source your crystals from?

At Love Potion Crystals, we source our crystals from a variety of reputable suppliers from around the world including, but not limited to; Australia, China, Pakistan, India, Nepal, Indonesia, Dominican Republic and Brazil. We work closely with our suppliers to ensure that all of our products are of high-quality and sourced fairly. Furthermore, we do our best to support small family-owned mining operations and wholesalers.

Are all your crystals natural?

We believe that natural stones have a unique and powerful energy that cannot be replicated by synthetic materials, and we are committed to offering only the highest quality natural crystals and gemstones to our customers.

In the rare case we offer an enhanced or treated crystal (ie. aura quartz, red tiger eye, heat-treated citrine), we will make sure to clearly label it as such and provide detailed information about the treatment process.

Unfortunately, there are many fake, mislabelled or synthetic crystals on the market, and it can be difficult for consumers to know what they are purchasing. At Love Potion Crystals, we are passionate about providing our customers with accurate information and educating them about the importance of purchasing authentic, natural crystals. Read more here!

Do you offer custom orders or requests?

  • Love Potion Crystals offers a variety of handmade products, including custom bracelets, sun catchers, (wreaths and crystal art coming soon!), and more. Our products are made with care and attention to detail, using high-quality materials and genuine crystals. Please note that our ability to take on custom orders depends on our current workload and availability. If you are interested in a custom order, please contact us and we will do our best to accommodate your request.

  • At Love Potion Crystals, we are happy to help you find a specific crystal or statement piece to meet your needs and preferences. While we cannot always guarantee that we will find the exact item you are looking for, we will do our best to assist you in any way we can. For any custom orders or requests contact us here.

Where are you located and can I shop in-person?

Love Potion Crystals is located at Shop 2, 865-869 North East Road, Modbury, SA 5092.

We welcome customers to come and shop in-person at our store during our business hours! Our friendly team is always happy to help you in-person to find your perfect crystal or handmade product.

What's the best way to choose a crystal?

With such an abundance of choice, the process of discovering the right crystal for you can sometimes feel overwhelming. However, it is important to remember this:

“You don't choose the crystal, the crystal chooses you.”

For assistance discovering the perfect stone for yourself or for a loved one, you may find our Crystals by Zodiac, Crystals by Colour, Crystals by Shape, Crystals by Intention or Crystals by Specific Crystal categories helpful.

Feel free to visit our learning centre for more information on choosing crystals and much more!

What does intuitively picked mean?

We strive to provide the best possible service to our online customers by carefully selecting the crystals on their behalf. When you see "intuitively picked for you" on our listings, it means we have multiple pieces of that stone and we will use our intuition to select a piece that is meant to be yours. Our team has extensive knowledge and experience in working with crystals, and we use our expertise to carefully choose the perfect piece for you! Meet our intuitive team below:

  • Natasha: Natasha is a highly intuitive and creative member of our team, who has had a deep appreciation for the beauty and energy of crystals ever since she was young. She has had a natural gift for connecting with the unique qualities of each crystal, and is able to identify the ones that will resonate most deeply with our customers.

  • Tamara: Tamara is a natural empath who has always been drawn to the power and beauty of crystals. She has spent many years studying the properties of different crystals and their spiritual effects/properties, and has a deep understanding of how they can be used to support healing and personal growth. Tamara is excited to share her knowledge and use her intuition to help others discover their own personal crystal companions.

  • Paula (aka. Mum): Paula is a psychic medium with over 25 years of experience working with crystals. She has a deep connection to the spiritual world and uses her abilities to intuitively select the best crystals for our online customers. As a psychic medium, Paula has a unique ability to sense and communicate with energies and entities beyond the physical realm. She combines this gift with her knowledge of crystals to choose pieces that align with the individual needs and desires of each customer. Her intuition and expertise allow her to identify the perfect crystal for each person, even if they're not sure what they're looking for.


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Crystal healing disclaimer:

At Love Potion Crystals, we do not claim to treat any illnesses of the body or mind. Crystals should never be used as a replacement for conventional medical or psychological treatment. Please follow the advice of your medical professional and use our products only as complimentary therapy in addition to professional treatment. All information Love Potion Crystals published relating to the metaphysical properties of crystals and related products should be used as reference only. The provided information has been gathered through extensive research and both personal and historical experiences, and therefore may relate differently to each person.

Photo accuracy:

We understand that sometimes the photo of a product on our website may not be an exact representation of the product in real life. We strive to provide high-quality images that accurately represent our products, but variations in lighting, screen display, and other factors can affect the way a product appears. To help address this issue, we include detailed product descriptions that provide additional information about the product, including its size, weight, and other characteristics.

If you have any concerns about the appearance of a product, please don't hesitate to contact us. We're happy to answer any questions you may have and provide additional information or photos if necessary. We want you to be completely satisfied with your purchase, and we'll do everything we can to ensure that you have a positive shopping experience with us.